As you may or may not have noticed, donturn.com was down for almost 72 hours. My hosting provider, dr2.net who became mesopia.com and is now netbunch.com seemed to have a little trouble (well, more than a little if you ask me) updating my domain name and then getting my account back online. I’ve been living with online hosting for about a decade and I have to say that this was the most frustrating time I’ve ever had trying to get something fixed.
I am pretty certain that all the people at netbunch are nice, hard working people but they have a series of problems in their systems that are not very customer-centric. No live phone support (you can call and leave a message), nor will they call you back. There is a live chat feature on their web site (which is a great idea), but doesn’t seem to be open during the times of day they claim it will be. Also, despite getting a ticket number when you send in an email, the feedback loop is either slow or a null op (which I’ll give them the benefit of my doubt in that they aren’t responding because they’re trying to hurry up and fix my problem?).
To make a multi-paragraph story short(er) – I think it would be wise to look around for another hosting provider in case I have more trouble. Do you have a recommendation? Ideally, it would be someone that makes hosting WordPress easy, uses something like the cPanel interface to coordinate things, provides log analysis support (like urchin), lets me coordinate multiple domains (and their blogs) from one account name (and purchase order) and has phone support (I’d even pay a fee if I really needed real-time feedback in a pinch). In my dream world, they’d also provide VPN or maybe just SSL POP and SSL IMAP too.